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How It Works

How OPD Pilot runs your OPD

One patient, from booking to follow-up — and where your staff still step in.

What changes

Your OPD transforms

Your OPD stops waiting for people.

Bookings fill their own slots. The queue moves on its own. Names are called without anyone pressing anything.

Your patients stop asking questions.

They watch their turn on their own phone and hear their name in their own language.

You stop being the last to know.

Live numbers on your phone. Yesterday's summary on WhatsApp before you log in.

200 patients a day. Rural West Bengal. Basic phones, patchy internet.

PMRI Homeopathic Hospital runs its entire OPD on OPD Pilot.

Read the case study →
Patient journey

One Patient, Six Steps

1. They book

WhatsApp, your website, or one line of typing at reception. Doctor leave and holidays are never offered. Nobody gets booked twice.

Doctor
Dr. Sharma
Time
2:30 PM
Token
A-042
Dr. Sharma • 2:30 PM
OPD 1, 3rd Floor

2. They're confirmed instantly

Token, doctor, time and address on WhatsApp, in their language. Nothing depends on a paper chit.

3. They're reminded twice

Days before, and again that morning. Both sent overnight, with nobody at the clinic.

📬 Reminder 1
Your appointment is on Dec 15
⏰ Reminder 2
Your turn is in 3 hours
QR Code Scanner
Auto-refresh every 30 sec

4. They check themselves in

Scan the poster at your door and they're in the queue. The code changes constantly, so screenshots don't work.

5. They watch the queue on their phone

Position, wait time, whether the doctor has arrived. No app, no password. Works on a basic phone.

Your Position in Queue
4
Ahead of you
Est. wait time
8 minutes
Now Calling
Ravinder Singh
Token A-042
🔊 Please proceed to OPD 1
Announced in Hindi

6. Their name is called out loud

The queue moves forward on its own and the screen announces the name — Bengali, Hindi or English. Nobody shouts.

Implementation

Getting There

Four days to live. No hardware to buy. Start with one OPD.

Day 1

Demo

15 minutes, already carrying your doctors' names and timings.

Day 2

Setup

We install it, import your patient list, keep your fees as they are.

Day 3

Training

30 minutes for reception. Keep the paper register alongside for a week.

Day 4

Live

Most clinics stop opening the register by week one.

FAQ

Questions we get asked

No. OPD Pilot runs the OPD. Your HMS keeps everything else.

Yes. Automatic mode calls patients forward; announcements fire on their own.

No. A link in their WhatsApp message opens in their browser.

That's what we'd recommend. One OPD, one week.

Work continues locally and syncs when it returns. Built and proven in a rural OPD.

Get started

Book a 15-minute demo

15 minutes, on a system set up with your own doctors' names. No pitch — if it isn't right for you, we'll say so.

Chat on WhatsApp

No commitment · No credit card · Live in a week

Book a free demoTell us a little about your OPD — we reply within 24 hours.